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FREQUENTLY ASKED QUESTIONS
How do I contact Melody Nguyen?You can contact me through Submitting a form Sending an e-mail to DearMelodyNBoutique@gmail.com OR Sending a message through my Instagram @MelodyNBoutique This is only for serious inquiries concerning my shop so any spam messages will be blocked as needed.
How long will Pre-Orders take?Pre-Orders will take an estimated 4-6 weeks due to beng handmade and waiting for supplies to get to me. Please take a look at Pre-Orders under FAQ for more information!
What is Made to Order?Made to Order means that these items are not readily available and needs to be crafted once the order has been placed. This should take abotu 1-2 weeks, and I will update you of the progress of your order.
How long will it take my order to get to me?Please allow 5-10 business days for processing. I will contact you when your order has been shipped and is on it's way. Melody Nguyen Boutique is NOT responsible for delivery times and delays dependent on the carrier. Please be patient with shipping times, carriers are doing the best they can during high volume seasons. If the package is returned to sender, or needs to be re-shipped for any reason, the customer is responsible for reshipment fees. Lost packages – If you have not received an updated tracking information or package in over 60 days from the shipping date, Melody Nguyen Boutique will be in contact with the USPS regarding the lost package. A reshipment will be available with the shipping cost being paid for by the customer.
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